From First Trial to Long-Term Trust — A Four-Year Partnership with a Nepalese Customer

The cooperation between this Nepalese window and door manufacturer and Hisena began with a first order in 2022. At that time, the customer was looking for a reliable equipment supplier to upgrade their production line, with strict requirements for both aluminum and PVC processing machinery. Over several months of evaluation, they compared technical specifications, workmanship, and service systems from multiple Chinese manufacturers. Hisena ultimately stood out — not only for solid technical performance, but also for the team's prompt responsiveness and sincere attitude during early communication. That year, they placed their first order with Hisena.

On December 15, 2023, curious and eager to see the manufacturing process firsthand, the customer's team flew to Jinan for the first time and visited the Hisena factory. They walked from the assembly workshop to the testing area, carefully observing how core equipment such as cutting saws and welding machines were assembled and calibrated. During a live demonstration, they saw profiles with smooth, clean cut surfaces and strong, aesthetically welded corners. The quality, clear for all to see, dispelled any remaining doubt. At the end of the visit, the customer remarked with genuine appreciation: "We have visited many door and window equipment factories — aluminum window equipment, PVC window equipment. I like Hisena. The service is good, and most importantly, the equipment is excellent."

After that first on-site verification, trust between the two sides deepened further. Over the following two-plus years, the customer placed multiple additional orders across various categories, including cutting saws and welding machines. The Hisena equipment continued to run stably in their production workshop, its precision and durability proven over time. Gradually, it reinforced a firm belief in the customer's mind: in the Nepalese market, Hisena offers the best quality equipment.

On January 22, 2026, launching a new capacity expansion project, the customer's team once again crossed mountains and seas to visit Hisena. This meeting felt like the reunion of old friends. While discussing the new plan, the customer representative said candidly: "I come from Nepal, our company is VEDALAYA. We have been using Hisena equipment — cutting saws, welding machines, many other machines we have purchased from Hisena. We believe Hisena's equipment is the best quality for the entire Nepalese market. That's why we are here again for the next project cooperation. Thank you."

From the first cooperation in 2022, to the on-site verification in 2023, and the continued expansion in 2026, this Nepalese partner has confirmed that simple yet powerful evaluation through one choice after another. Hisena treasures this deep trust that spans the Himalayas, and will continue to support every overseas partner on their journey forward — with solid equipment quality and dedicated service.